Using this website
These terms apply to TheCXPR.com and the CXPR website-review service. “We,” “us” and “our” refer to the CXPR service team, a Science of Next offering. Contact Tara O’Doherty at hello@thecxpr.com with questions about the website or an engagement. Review the supplier details and purchase total shown on Stripe before payment. Your selected package, submitted brief, and order confirmation define the purchased service; page selection happens internally.
Choose CXPR or CXPR+, then complete your contact details, business name, industry, online-sales question, website URL, and goals. For CXPR+, include two competitor URLs. Continue to Stripe for payment and billing details. Enter any promo code at the final payment step on Stripe, before paying.
Payment confirms your order and starts your Delivery Promise: 5 business days for CXPR and 10 business days for CXPR+. Saving a brief does not place a paid order.
Your review and agreed scope
CXPR™ means Customer Experience Performance Review: an expert-led measurement tool and structured review process for the agreed public website experience, provided by Science of Next™. CXPR is not a consulting firm. CXPR+ covers your website plus two competitors: your expert review plus two competitor website evaluations (up to 20 core pages or journey screens per website). Each competitor is evaluated across up to 20 core pages or journey screens, selected around the relevant customer journeys. The three sites are brought together in one competitive Playbook.
Both packages include a PDF report, CXPS assessment, Growth Wheel, and a prioritized action plan. CXPR includes a 10-page tactical Playbook; CXPR+ includes a 20-page tactical Playbook. Each review assesses up to 20 core pages or journey screens per website, selected internally from your brief. The purchased package sets the deliverables, fee, currency, and delivery window; the report identifies the pages assessed and any coverage limits. Design, development, and implementation are separate unless expressly agreed in writing. Private account areas, regulated compliance determinations, and areas outside the agreed public scope are excluded.
Prices, payment, and changes
Launch prices are CAD $799 for CXPR and CAD $1,779 for CXPR+ for Canadian clients, or USD $799 and USD $1,779 respectively for U.S. clients. These are separate market prices, not a currency conversion. Launch prices include applicable tax. Your CAD total will be shown on Stripe before payment. A review is a one-time engagement, not a subscription.
Any additional work, scope change, or change to an agreed fee or delivery date needs written agreement. A later website-price or policy update does not silently change an engagement you have already agreed.
Delivery Promise
You’re covered. Here’s how.
Our report-delivery commitment, what it covers, and how to request a correction.
Effective Nov. 2, 2026 · Last updated Nov. 4, 2026
Your delivery window
CXPR: within five business days. CXPR+: within 10 business days. The guaranteed PDF report window begins after payment is received. Your brief guides our internal selection of the pages and customer journeys to review. We do the page selection and review internally; you do not need to choose the pages or approve a separate scope document.
Business days are working weekdays, excluding public holidays. Any different schedule or change to the agreed scope or date needs to be confirmed with you in writing.
What arrives
Your report is sent by email as a PDF. Both review packages include the agreed expert review, your CXPS assessment, five-driver Growth Wheel, and an action plan with detailed recommendations prioritized Now / Next / Later by likely impact and ease, plus exact copy changes for quick wins. CXPR+ adds two competitor website evaluations (up to 20 core pages or journey screens per website) and a competitive benchmark. CXPR includes a 10-page tactical Playbook; CXPR+ includes a 20-page tactical Playbook. Your selected package and order confirmation identify the purchased deliverables.
A personal readout is optional, scheduled separately and outside the report-delivery window. Design, development, and implementation are handled separately by your team or an independent provider.
If an agreed deliverable is missing
Send annotated feedback within five business days of receiving your report. Identify the agreed deliverable, the relevant page or section, and the gap. Email orders@thecxpr.com using the subject “Delivery Promise” and include your review or invoice reference if available. You do not need to send passwords or sensitive customer information.
We will address the missed agreed deliverable and return a revised report within five business days of receiving your feedback. The correction relates to the original agreed scope. A new website, additional competitor, or expanded review is a scope-change request, which we discuss separately.
If your report has not arrived
Check the delivery window—5 business days for CXPR or 10 for CXPR+, after payment is received—and your spam or filtered-email folders. If the report is still missing, contact orders@thecxpr.com with your review reference and payment date. We will check the delivery status and work with you on the next step.
We will not silently extend your purchased delivery window. This process does not limit a cancellation, refund, or other remedy available under your written agreement or applicable law.
What the promise covers
The promise covers the report, its delivery, and the agreed deliverables. It does not guarantee revenue, conversion, customer satisfaction, rankings, or another business result. Those outcomes depend on implementation, traffic, the wider offer and customer response. Published case-study figures and any estimates are not guaranteed results for your business.
CXPS is the visual summary on your executive summary page: a number and Growth Wheel showing where your experience stands against relevant principles, weighted for your industry, and why. The delta highlights improvement opportunities. Business results depend on implementation and customer response; the review is not a compliance certification. Read our Terms & Conditions and Responsible AI policy for the service boundaries. Terms & Conditions Responsible AI policy
Ask before you commit
Choose CXPR or CXPR+, then complete your contact details, business name, industry, online-sales question, website URL, and goals. For CXPR+, include two competitor URLs. Continue to Stripe for payment and billing details. Enter any promo code at the final payment step on Stripe, before paying.
Payment confirms your order and starts your Delivery Promise: 5 business days for CXPR and 10 business days for CXPR+. Saving a brief does not place a paid order.
Cancellations, refunds, and concerns
Contact orders@thecxpr.com promptly if you need to cancel or change an order, or if there is a delivery problem. Include your Stripe receipt or brief reference. Saving a brief does not take payment. For an existing separately commissioned engagement, its agreed terms and applicable law govern cancellation and refunds. The correction process does not replace any statutory remedy you may have.
Nothing on this website requires you to waive a consumer right, a right to complain to a regulator, or another protection that cannot lawfully be excluded. We do not impose a blanket “no refunds” rule through these website terms.
Information, recommendations, and responsibility
Please provide accurate goals, website details, and information you have permission to share. Do not send passwords, payment-card data, personal health records, or identifiable customer datasets for a standard public website review.
Our recommendations reflect the agreed scope and evidence available at the time. CXPS is a structured expert assessment, not a validated prediction of revenue, conversion, or growth. Published case-study results belong to their original context. Projections are estimates, and implementation and business decisions remain yours. A review is not legal, medical, financial, or regulatory-compliance advice. Read our Responsible AI policy for the role and limits of AI assistance.
Content and permitted use
You retain rights in material you provide. You must have authority to supply that material and commission the agreed review. You may use your delivered report within your business and share it with the team or implementation partners working on the recommendations. Third-party research, images, and other material retain their own rights and licence terms.
Do not reproduce our original report or website content for resale, imply an endorsement, or publish confidential material without permission. Public case-study or testimonial use requires separate agreement. Links to third-party websites do not make us responsible for their content or practices.
Questions and updates
Send questions or concerns to hello@thecxpr.com. We will work with you to understand the issue and an appropriate next step. These website terms may be updated; the date above identifies this version. Your agreed engagement terms and applicable law continue to govern an existing review.