Your delivery window
CXPR: within five business days. CXPR+: within 10 business days. The guaranteed PDF report window begins after payment is received. Your brief guides our internal selection of the pages and customer journeys to review. We do the page selection and review internally; you do not need to choose the pages or approve a separate scope document.
Business days are working weekdays, excluding public holidays. Any different schedule or change to the agreed scope or date needs to be confirmed with you in writing.
What arrives
Your Findings & Playbook arrives by email as a PDF.
Substance you can act on. Your Findings & Playbook includes:
- Executive summary with CXPS™: your Customer Experience Performance Score and five-driver Growth Wheel.
- Key findings: the issues and opportunities that matter to your customers and business goals.
- Now / Next / Later recommendations: prioritized by likely impact and ease, with the rationale behind each recommendation.
- Quick Win Copy Changes: exact, ready-to-use wording to help you put improvements into action.
Grounded in relevant best-in-class principles and tailored to your industry, audience, and goals.
CXPR includes a 10-page tactical Playbook. CXPR+ includes a 20-page tactical Playbook, two competitor website evaluations (up to 20 core pages, or journey screens per website) and a competitive benchmark. Your selected package and order confirmation identify the purchased deliverables.
A personal readout is optional, scheduled separately and outside the report-delivery window. Design, development, and implementation are handled separately by your team or an independent provider.
If an agreed deliverable is missing
Send annotated feedback within five business days of receiving your report. Identify the agreed deliverable, the relevant page or section, and the gap. Email orders@thecxpr.com using the subject “Delivery Promise” and include your review or invoice reference if available. You do not need to send passwords or sensitive customer information.
We will address the missed agreed deliverable and return a revised report within five business days of receiving your feedback. The correction relates to the original agreed scope. A new website, additional competitor, or expanded review is a scope-change request, which we discuss separately.
If your report has not arrived
Check the delivery window—5 business days for CXPR or 10 for CXPR+, after payment is received—and your spam or filtered-email folders. If the report is still missing, contact orders@thecxpr.com with your review reference and payment date. We will check the delivery status and work with you on the next step.
We will not silently extend your purchased delivery window. This process does not limit a cancellation, refund, or other remedy available under your written agreement or applicable law.
What the promise covers
The promise covers the report, its delivery, and the agreed deliverables. It does not guarantee revenue, conversion, customer satisfaction, rankings, or another business result. Those outcomes depend on implementation, traffic, the wider offer and customer response. Published case-study figures and any estimates are not guaranteed results for your business.
CXPS is the visual summary on your executive summary page: a number and Growth Wheel showing where your experience stands against relevant principles, weighted for your industry, and why. The delta highlights improvement opportunities. Business results depend on implementation and customer response; the review is not a compliance certification. Read our Terms & Conditions and Responsible AI policy for the service boundaries. Terms & Conditions Responsible AI policy
Ask before you commit
Have a question about scope or delivery? Contact us before you order.