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A question about your website, choosing a review, or an existing order? Start with an email.
Say hello.
hello@thecxpr.comTell us your website address, what your business wants to achieve, and where you need a little clarity.
For orders, invoices, payment questions, delivery, or an issue with your review, email orders@thecxpr.com. Include your order reference so we can find the right details.
Email usA few useful answers
Before you write.
Which review should I choose?
CXPR™ reviews your website against relevant best-in-class principles. Your CXPS™ score and Growth Wheel show where you stand; your Playbook explains what to change and why. CXPR+™ adds two competitor website evaluations.
When will I receive my report?
CXPR™ is delivered within 5 business days after payment is received; CXPR+™ within 10 business days. Reports arrive as PDFs by email. Optional readouts are scheduled separately.
What if I have a question about my report?
Email orders@thecxpr.com with your order reference and the part of the report you want to discuss. If an agreed deliverable is missing, send annotated feedback within 5 business days of receiving your report. We’ll address the gaps and return a revised report within 5 business days of receiving your feedback.